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Finding the right talent technology for your business

Going live is not the same as getting value. Most of the return on a talent technology investment is captured (or lost) in the months and years after implementation. If adoption has stalled, your roadmap keeps slipping, or you're fielding platform questions your team can't answer, the platform probably isn't the problem. The support is.

Why isn't your talent technology giving ROI?

"We invested in this platform and we're not seeing the ROI."
"Our recruiters have gone back to spreadsheets."
"The vendor support queue takes weeks. We need someone we can actually call."

 

 

Getting value from a platform you're already live on is harder than it seems. Adoption stalls, roadmaps slip, and the ROI case gets harder to defend. We know, because we've sat in your seat. We'll help you understand what's not working, fix it, and keep improving.​​

Built for what happens after go-live

Most implementation partners disappear once the system is live. We don't. Maintain and Improve is a retained service for organisations that are live but not yet getting the value they paid for. No support queue, no rotating team - just senior people who understand talent acquisition.

Our 'Maintain & Improve' service:

  • Platform optimisation and configuration

  • Adoption programmes - understanding why recruiters aren't using the system and fixing it

  • Integration fixes that didn't get finished at go-live

  • Roadmap planning and prioritisation

  • Ongoing strategic advice as your needs evolve

Why Talent Tech?

We know why adoption stalls

Because every consultant has sat in a TA seat, we understand why recruiters stop using a system - and how to fix it. We've done it before.

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The same people, every time

No rotating team, no starting from scratch on every call. You get senior consultants who know your platform and your organisation.

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Proactive, not reactive

We spot problems before they become complaints - which is the opposite of what a vendor support queue does.

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A retainer that's easy to approve

Predictable monthly cost, easy to scale, and straightforward to justify to finance. We'll help you build the internal business case if you need it.

Common questions

"We've already raised a support ticket with our vendor. Can you work alongside them?"

Yes, of course. Vendor support handles product bugs and engineering issues. We handle everything around adoption, configuration, optimisation and strategy. The two complement each other rather than overlap. Most of our clients run both in parallel.

"How quickly can you get up to speed on our platform?"

We likely know it already. Our consultants have delivered implementations across the major talent platforms, so we're not starting from scratch. We'll do a structured onboarding in the first few weeks - a platform health check that maps what you have, what's working, and what isn't - and use that to set the roadmap for the retainer."

Working with both Cath & Jacklyn on our SmartRecruiters implementation project has been a great overall experience! Their patience, clear explanation and attention to detail really helped us through the entire project.

Tim Bates, Talent Tech Client

Let's unlock the value you've already paid for

Tell us where you are with your tech. We'll tell you what's possible.

We're local! ANZ & EMEA.

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